UOU BHM301 Front Office Management BHM Old Question Papers

Name of the University : Uttarakhand Open University
Degree : BHM (Bachelor in Hotel Management)
Department : Hotel Management
Subject Code/Name : BHM301 Front Office Management
Year : III
Document Type : Old Question Papers
Website : uou.ac.in

Download Model/Sample Question Paper :https://www.pdfquestion.in/uploads/uou.ac.in/4619.-BHM-301,EHM-301.pdf

UOU Front Office Management Old Question Papers

BHM-11 (Bachelor in Hotel Management) 3rd Year Examination 2012
Time : 3Hours
Max. Marks: 30/35

Related : Uttarakhand Open University BHM302 /EHM302 Food & Beverage Management B.Sc Question Bank : www.pdfquestion.in/4625.html

September 2012

Note :-The paper is divided into three sections A, B and C. Notes for each
section are given in the section itself.
Section- A
(Long Answer Questions)
Note : Attempt any 2 questions. All carry equal marks. 2X7½ =15 / 2X10=20
1. Define forecasting- Explain the procedure of forecasting in hotel.
2. Define budget- Explain various types of budget.
3. Write a detailed note on basic concepts of marketing in hotels.
4. What is Property Management System (PMS)- Explain various modules of any PMS used in hotel.

Section- B
(Short Answer Questions)
Note : Attempt any 4 questions. All carry equal marks. 4X2½ =10
1. Explain various facilities and services offered by hotel.
2. Explain various types of room rates offered by hotel.
3. What is recruitment- Explain with example.
4. Write a note on computer application in hotel.
5. Hotel automation leads to the efficient management of hotel resources and to greater guest satisfaction. Discuss?
6. What is revenue management-
7. What are the functions of Front Office department of hotel-
8. Write a short note on front office marketing.

Section- C
(Objective Questions)
Note : Attempt all questions. All carry equal marks. 10X ½ =5
True/False :
1. Front office is hub of hotel activity.
2. PMS stands for Profit Management System.
3. Forecasting is beneficial for hotel.
4. ADR means Average Daily Rate.
5. Revenue management practices increases revenue generation of hotel.
Fill in the blanks :
6. Hotel provides ___________, food, and recreational facilities to travellers.
7. HRD stands for___________________.
8. People who are visiting tourist destinations of their own country are known as____________ tourist,
9. Head of front office department in hotel is known as ____________Manager.
10. _______________ section of front office is responsible for receiving and welcoming all hotel guest.

Section- D
(Short Answer Questions)
Note: Attempt any 4 questions. All carry equal marks. 4X2½ =10
1. Explain various facilities and services offered by hotel.
2. Explain various types of room rates offered by hotel.
3. What is recruitment? Explain with example.
4. Write a note on computer application in hotel.
5. Hotel automation leads to the efficient management of hotel resources and to greater guest satisfaction. Discuss?
6. What is revenue management?
7. What are the functions of Front Office department of hotel?
8. Write a short note on front office marketing.

July 2015

Third Year Examination-2015 :
BHM-301 Front Office Management :
Time : 3 Hours Maximum Marks : 30
Note : This paper is of thirty (30) marks divided into three (03) sections A, B, and C. Attempt the questions contained in these sections according to the detailed instructions given therein.

Section – A : (Long Answer Type Questions)
Note : Section ‘A’ contains four (04) long-answer-type questions of seven and half (7½) marks each. Learners are required to answer any two (02) questions only. (2×7½=15)
1. List the various products and services offered by hotel. Explain each with suitable examples.
2. As a front office manager of a five star hotel which selling techniques you will use to sell the products and services of your hotel ?
3. Define inventory? What are various types of inventory? Explain various methods of Inventory Control used in housekeeping department of a hotel.
4. What are the objectives of interior design ? Explain the various elements and Principles of design with suitable examples.

Section – B : (Short Answer Type Questions)
Note : Section ‘B’ contains eight (08) short-answer-type questions of two and half (2½) marks each. Learners are required to answer any four (04) questions only. (4×2½=10)
1. What are the characteristics of hotel products? Explain each in detail.
2. Write a detailed note on room pricing techniques used in hotel?
3. What are the advantages and limitations of budgetary control?
4. Write a short note on Human Resource Planning.
5. Write a note on Property Management Systems used in front office of a hotel.
6. What is ADR? Explain with example.
7. Explain room linen exchange procedure followed in hotel.
8. Write a note on “On Premises Laundry”.

Section – C : (Objective Type Questions)
Note : Section ‘C’ contains ten (10) objective-type questions of half (½) mark each. All the questions of this section are compulsory. (10×½=05)
1. No show
2. Lead time
3. Yield management
4. Up selling
5. Master Budget
6. Property Management
7. RevPAR
8. Dado
9. Acoustics
10. Primary Colours