KSEAB II PU Retail Model Question Paper 2025 Karnataka
Organisation : Karnataka School Examination & Assessment Board (KSEAB)
Class Name : II PU
Subject : Retail
Download : Model Question Paper 2025
Website : https://dpue-exam.karnataka.gov.in/ModelQp2025/frmkmpdamodelpapers
KSEAB II PU Retail Model Question Paper
I. Choose the correct answer:
1. CRM is focussed to,
a) Management
b) Customer
c) Creditors
d) Producers
2. Understand the limit of own when sales associate need permission from other.
a) Responsibility
b) Rights
c) Power
c) Authority
3.The feedback helps to the customers.
a) Retain
b) Loose
c) Go
d) Follow
4. With the customer helping to establish rapport and begin a new relationship.
a) Interaction
b)Negotiating
b) Connecting
d) Contacting
5.Following are few recommendations as to in what way to share customer feedback with others:
a) Online Reviews
b) Customer Meet
c) The Notice Board
d) All of the above
6.Companies cannot sell the customer data to other
a) Organization
b)Government
c) Local bodies
d) Customers
7.Data base helps in identifying the utmost valuable .
a) Customer
b) stakeholder
c) Creditors
d) All of the above
8.Develop a customer profile to understand needs of customer.
a) Chart
b) Record
c) Book
d) Review
9. Acceptable personal growing and proper attire are circumstances of
a) Employment
b) Recruitment
c) Selection
d) Store
10.Every retail unit requires for running retail business.
a) Material
b) Human force
c) Machine
d) Products
II. Answer any ten of the following questions:
11. State the source of identification customer problem.
12. What do you mean by put yourself in customer’s shoes?
13. Give four close ended questions.
14. What do you mean by win-win situation?
15. What do you mean by customer feedback?
16. What is customer Retention?
17. What do you mean by casual leave?
18. What is meant by process of communication?
19. What do you mean by customer service?
20.What is organization climate?
21.What are the other strengths in feedback?
22.What do you mean by body language?
23. Expand 1.POS 2.EPF
III. Answer the any six of the following questions:
24. What are the different sources of identifying customers problems?
25.Menction the various tools used in getting customer feedback.
26. Discuss the importance of customer feedback.
27. Explain the positive effect of customer service?
28. List the methods of communicaton to meet the customer expectation.
29.Explain the process of communication ?
30.Explain the pre requisites for providing customer service.
31.What are the methods of collection of feedback?
32.Explain how to improve interaction with the Customer.
33.Explain the responsibility of an employee.
IV. Answer the any two of the following questions:
34. What are rules for handling customers problems in an organized manner?
35. Explain the various methods to solve customers problem.
36. Briefly explain the resons for not meeting customer expectation.
37. Mention the rights of employees.
Download KSEAB II PU Retail Model Question Paper
Download Retail Model Question Paper 1 :
https://www.pdfquestion.in/uploads/pdf2025/43379-p1.pdf
Download Retail Model Question Paper 2 :
https://www.pdfquestion.in/uploads/pdf2025/43379-p2.pdf
Download Retail Model Question Paper 3 :
https://www.pdfquestion.in/uploads/pdf2025/43379-p3.pdf