IT Skills E-Commerce Practical M.B.A Model Question Papers : alagappauniversity.ac.in

Name of the University : Alagappa University
Degree : M.B.A
Department : Hotel Management
Subject Code/Name : IT Skills E-Commerce Practical
Document Type : Model Question Papers
Website : alagappauniversity.ac.in

Download Model/Sample Question Paper : April 2010 : https://www.pdfquestion.in/uploads/alagappauniversity.ac.in/4266.-M.B.A%28HM&CS%29.pdf

IT Skills E-Commerce Practical :

M.B.A. DEGREE EXAMINATION, APRIL 2010
HOTEL MANAGEMENT AND CATERING SCIENCE
IT SKILLS : E-COMMERCE (PRACTICAL)

Related : Alagappa University Aviation And Airport Management M.B.A Model Question Papers : www.pdfquestion.in/4265.html

1. What is E-mail – Write its advantages.
2. Define the terms :
i. Internet ii. Intranet iii. Extranet
3. Write an example for nested query.
4. What is EDIFACT message –
5. What is meant by authentication –
6. What is the purpose of Article Numbering –
7.Describe the role of communication media in E-commerce.
8. Describe B2B E-commerce.
9. Explain data relationships in network model.
10.How EDI is employed for procurement and payment – Explain.
11.How secured messaging is ensured – Explain protocols involved.
12.Describe BAN system.
13.Explain security solutions for E-commerce environment.

M.B.A. DEGREE EXAMINATION, APRIL 2010
HOTEL MANAGEMENT AND CATERING SCIENCE
ORGANIZATIONAL BEHAVIOUR
Duration : 3 Hours Maximum: 60 Marks
Answer ALL Questions
1. What do you understand by OrganizationalBehaviour-
2. What are the determinants of personality-
3. Differentiate Attitude from values.
4. What is learning-
5. What is organizational culture-
6. What are the significance of organizational climate-
7. Discuss in detail the different approaches to OB.
8. Explain the factors that contribute for Group Cohesiveness.
9. What are the methods used to reduce Barriers in Organizational Communication?
10.Explain the sources and consequences of stress.
11.Discuss in detail about any two interventions of Organizational Development.
12.Explain the different types of power.

Part – C : (1 x 10 = 10)
Compulsory :
13.Pleasant International Pvt. Ltd. is a leading player in Hotel Industry. They have chain of Hotels in all the metro’s of India and are categorized as 5 star Hotels. Mr.Gupta is the Managing Director managing around 1000 employees of various caders in his Hotel.

Mr. Gupta had found a serious problem among employees i.e. lack of motivation eventhough the salary and perks provided are on par with other Hotels. Mr. Gupta feels that it will affect his total Business. He appoints you as a consultant to devise a plan to motivate his employees. How will you devise a plan?

M.B.A. Degree Examination, April 2010 :
Hotel Management & Catering Science :
Financial and Management Accounting :
Duration : 3 Hours
Maximum : 60 marks
PART – A : ( 6 x 3 = 18 )
Answer ALL Questions
1. What are the uses of Financial and management Accounting
2. What are subsidiary books ? List out.
3. Discuss the different tools of financial statement analysis.
4. Explain the uses and limitations of Funds flow statement.
5. Define Budget. What are its classification ?
6. Explain the importance of capital Budgeting system.

PART – B : ( 4 x 8 = 32 )
Answer Any FOUR Questions
7. Define Accounting. Distinguish between Financial accounting and Management Accounting.
8. How to make effective use of ratio analysis ? Discuss the uses and limitations of ratio analysis.
9. From the following particulars, prepare a Balance sheet as at 31st Dec. 2007.
10. From the following Balance sheet as on 31st Dec. 98 and 31st Dec. 99. You are required to prepare a schedule of changes in the working capital and a Funds flow statement.

Hotel Management And Catering Science :
Economics Of Tourism :
Duration : 3 Hours
Maximum : 60 Marks
Part – A : (6 x 3 = 18)
Answer ALL Questions
1. What are the features of Tourism ?
2. Write a note on “Third World” Tourism.
3. What steps can be taken to promote Domestic Tourism ?
4. Does Tourism lead to regional development ?
5. Write a note on Chibs Study.
6. What is the focus of CTD study of Calcutta-Digha ?

Part – B : (4 x 8 =32)
Answer any FOUR Questions
7. List and explain the major components of Tourist Demand.
8. What are the factors responsible for the growth of International Tourism ?
9. What are the effects of Domestic Tourism ? Explain.
10.Write a note on the different approaches towards estimating multiplier effect.
11.Trace out the growth of tourism in India under the five year plans.
12.Explain the economic impact of Tourism Development.
Part – C : (1 x 10 = 10)
Compulsory – Case Study
13. Draw out a plan for promoting India as a favourite International Tourist destination.

Hotel Facility Management :
Duration : 3 Hours
Maximum : 60 Marks
Part – A : (6 x 3 = 18)
Answer ALL Questions :
1. Define Hotel Facility Management ?
2. What do you mean by Facility Layout ?
3. Define Facility Design ?
4. What are importance of lobby in Facilities Management ?
5. What do you mean by office space ?
6. What do you mean by Renovation ?

Part – B : (4 x 8 =32)
Answer any FOUR Questions
7. State the importance of Facility Management and its role in hotels ?
8. Elaborately explain in detail about various Facility Layout in hotels.
9. Explain in detail about Facility Design and explain its various criteria.