cbseacademic.nic.in Class XII Business Studies Sample Question Paper 2019-20 : CBSE Academic
Name of the Board : CBSE Academic
Class : XII STD
Document Type : Sample Question Paper
Subject : Business Studies
Paper : Class XII Sample Question Paper 2019-20
Year : 2019-20
Website : http://cbseacademic.nic.in/SQP_CLASSXII_2019_20.html
CBSE XII Business Studies Sample Question Paper
Download Question Paper of Class XII Business Studies Sample Question Paper 2019-20 is now available in the official website of CBSE Academic.
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Section – A
1 Management is a. A Science; b. An Art; c. both science and art; d. Neither.
2 The purchase, production and sales managers at Sharda Ltd, a firm manufacturing ready made garments are generally at a conflict, as they have their own objectives.
Usually each thinks that only they are qualified to evaluate, judge and decide on any matter, according to their professional criteria. Name the concept which will be required by the CEO Mr. Raman, to reconcile the differences in approach, interest or opinion in the organisation.
3 Principles of management are NOT:
a. Applicable only in large firms;
b. Formed by practice and experience of managers;
c. Flexible;
d. Contingent
4 ______________________ is considered a major element of the political environment
a. The extent and nature of government intervention in business;
b. planned outlay in public and private sectors;
c. Expectations from the work force;
d. Administrative order issued by government authorities.
5 Name the step in the process of planning which is considered the “real point of decision making”.
6 ______________gives shape to the organisation structure.
a) Extent of delegation;
b) Span of Management;
c) No of employees;
d) Planning
7 Astra Builders has to deliver the flats to its buyers on time. Due to this there is a sudden rush of work. Therefore, the company needs to arrange workers to work at the sites at a short notice.
The source of recruitment which may be used by the company to tap the casual vacancy is
a. Direct recruitment;
b. Advertisement;
c. Recommendation of employees;
d. Employment Exchange.
8 SCT services CEO Rajan Gopinath’s compensation includes salary, commission and other allowances. The company also pays for his insurance and vacations. Identify one indirect payment being made by the company to the CEO.
a.Employer paid Insurance;
b. Salary;
c. Commission;
d. Allowances.
9 At Support.com, there is no reward or appreciation for a good suggestion. Thus, the subordinates are not willing to offer any useful suggestions to their superiors.
Identify the type of barrier to communication that has been created in the firm due to this.
a. Semantic barrier;
b. Personal barrier;
c. Organisational barrier;
d. Psychological barrier
10 M.R.Sarthi, the Ex-chairman of Swadesh Ltd, built up his successor before retiring. Following the norms set up by himself, he handed over the reins of the company to the co-founder Mr. Shravan, who had the potential to bring about change in the behaviour of others.
Name the concept of management which was the reason why Mr. Sarthi chose Mr. Shravan to be his successor.
A. Motivation;
B. Leadership;
C. Communication;
D. Staffing.
Section – B
21 List any three tasks that Mr. Armstrong needs to do, as a production manager, in his firm, to carry out the plans laid down by the top managers.
Or
Enumerate the three economic objectives of management.
22 “Delegation of authority, undoubtedly empowers an employee to act for his superior, but the superior would still be accountable for the outcome. Explain the elements of delegation of authority discussed above.
23 Banwari Lal is a cloth merchant in Karol Bagh. His grandsons are requesting him to let them diversify the business into bridal wear.
Banwari Lal has agreed but on the condition that they will follow the function of management he has always followed, which helps an organisation in keeping track of the progress of activities and ensures that the activities conform to the standards set in advance so that the organisational goals are achieved.
Name the function of management which Banwari Lal is asking his grandsons to follow. List any two reasons why it is considered an indispensable function of management.
24 The Research & Development department of Healthy Production Ltd. has decided to diversify from manufacturing health drinks to cereals made from millets.
They are well aware of the fact that the company will have to communicate to the people the benefits of eating millets. For this purpose, they plan to sponsor various events like marathons and encourage people to switch to healthy eating through newsletters.
a) Identify and briefly explain the promotional tool being discussed above.
b) Also explain any two other promotional tool that can be used by the company, apart from the one discussed above.
25 Rita Sharma who works as a guard in a school, purchased two shirts for Rs. 460 each for her son. When she went back home, she realised that the shirt was small in size for her son. She decided to ask for return of money or exchange of the shirt with an appropriate size.
But the store owner refused to return the money or exchange the shirt. Rita Sharma was disheartened. Her friend advised her to go to ‘Seva Sadan’, an autonomous voluntary organisation working for the protection of consumer welfare.
The organisation helped her by explaining to her the legal procedure, as well as educated her about her rights as a consumer and helped her in filing the complaint and getting relief.
With the help of the organisation Rita was able to get her money back from the store. Enumerate the rights of a consumer which Rita Sharma was able to exercise with the help of the voluntary organisation.
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Section – C
26 The Government is considering a pioneer proposal to launch a single debit-cumcredit card to increase the ease and usage for the consumers. The card which will be called the “National Mobility Card” will have unique advantages for making payments in metro, buses, parking and making transactions during visits abroad.
After hearing this news, Mega Bank decided to launch a “Mega Mobility Card” on similar lines , so that they could be the first to exploit the opportunity, arising due to the increasing trend of digitization.
In order to improve their performance, they laid down a plan to hire more people in their marketing department and prepared guidelines to train their sales force to market the new card facility being launched by the bank.
By quoting the lines, identify and explain any two points of importance of understanding Business Environment discussed above.
27 Infocom has diversified itself into several product lines : Telecommunications, Engineering, financial services. Each subsidiary is self-sufficient with their-own administrative functions, propagating the belief that people can assume the responsibility for the effective implementation of their decisions and should be given autonomy.
This has reduced the need for direct supervision by superiors, has promoted flexibility, initiative and faster decision making. The orders of customers are never delayed, as a result of good policy decisions of top management.
(a). Identify and explain any two points of importance of the concept being discussed above.
(b). Name and briefly explain a suitable framework for the company within which the managerial and operating task are to be performed.
28 State any four factors which affect the determination of the price of the product.
OR
State the four components of physical distribution?