University : University Of Pune
Degree : PGDHM (PG Diploma in Hospital Management)
Semester : I
Subject : Staff Patient Relationship
Document Type : Question Paper
Website : unipune.ac.in
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Staff Patient Relationship Model Paper :
P. G. D. H. M. (Semester-II) Examination, 2012
2005 Pattern :
Q. 1. Explain Path-Goal Model of ‘Leadership’ in brief.
Q. 2. Why counselling is important and elaborate the role played by a
Q. 3. Write short notes on (any three):
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(a) Conflict resolution
(b) Importance of staff – patient relationship
(c) Exit Interviews / Patient feedback
(d) Process of Communication
Q. 4. How the theories of Motivation can be used to improve services in various departments (Heads/Incharges and also in case of class-IV employees)?
Q. 5. Suggest an effective performance appraisal format for a hospital.
Q. 6. What do you understand by the word ‘Organisational Behaviour’? Explain with suitable examples.
101: Principles And Practices Of Management And Organisational Behaviour
Time : Three Hours
Total Marks : 60
Note :
(i) Attempt any four questions.
(ii) All questions carry equal marks.
Total No. of Questions – 07
Total No. of Printed Pages – 01
Q. 1. Explain historical evolution of management thought.
Q. 2. Explain contribution of F.W. Taylor to the field of management.
Q. 3. ‘Leaders are born as well as made’. Discuss in light on various theories of leadership.
Q. 4. Define management? Explain various functions of management in detail.
Q. 5. Define Organisational Behaviour. Why studying organizational behaviour is important for organizations?
Q. 6. Explain the concept of Group Dynamics. Also explain group formation process.
Q. 7. Write short notes on (any two) :
(a) Centralization – Decentralization
(b) Managerial Grid of Leadership
(c) Maslow’s hierarchy of needs
(d) Kaizen
102 : Managerial Accounting And Financial Management – (2012 Pattern)
Time : Three Hours
Total Marks : 70
Note :
(i) Question no. 1 is compulsory.
(ii) Attempt any two questions from each section.
(iii) Figures to the right indicate full marks.
(iv) Use only one answersheet for both sections.
(v) Use of simple calculator is allowed.
Q. 1. (a) Explain the following : [5]
(i) Double entry Book Keeping System.
(ii) Working capital.
(b) Classify the following accounts into Personal, Real and [5]
Nominal Accounts :
(i) Salary
(ii) Furniture
(iii) Tushar Misal
(iv) Bank
(v) Patent
Section – I :
Q. 2. What is Depreciation? What is the need for providing depreciation on assets. Describe any two methods of depreciation? [15]
Q. 3. Write short notes on any three : [15]
(a) P. V. Ratio.
(b) OPD Register
(c) Types of Accounts and Rules.
(d) Limitations of Ratio Analysis.
(e) Budgetary Control.
Q. 4. “Accounting is the language of business”. Explain it and explain any four concepts of Accounting. [15]
Section – II :
Q. 5. Pass necessary journal entries in the Books of Jagtap Nursing Home, Dhule, from the following transactions : [15]
April 1, 2012 Dr. Jagtap started clinic with cash of ` 2,00,000/-,
furniture ` 50,000/-
April 2, 2012 Opened bank A/c with ` 1,00,000/-
April 5, 2012 Paid for printing and stationary ` 5,000/-
April 7, 2012 Paid wages ` 1,000/-
April 8, 2012 Purchased Machinery for ` 30,000/-
April 16, 2012 Received cash for X-rays ` 5,000/-
April 20, 2012 Paid Rent and Taxes ` 2,000/-
April 25, 2012 Paid electricity bill for ` 1,000/-
April 29, 2012 Paid Salaries for ` 7,000/-
April 30, 2012 Withdrawn from Bank ` 20,000/-
Q. 6. What is the method used for costing in Hospital? What is cost unit in Hospital? Discuss in detail. [15]
Q. 7. The turnover and profits during the two periods were as follows : [15]
Assuming that the cost structure and selling price remain the same in above two periods, from above information compute :
(a) P.V. Ratio
(b) Break even point sales
(c) The sales required to earn profit of ` 10 Lacs
PGDHM (Semester – II) Examination, 2011
201 : STAFF PATIENT RELATIONSHIP
(2005 Pattern) (Old)
Time : 3 Hours
Max. Marks : 60
Instructions :
1) Answer any 4 (four) questions.
2) All questions carry equal marks.
1. Elaborate on the scope and functions of HRM Department in a multispeciality hospital of 100 Beds.
2. Draft out a job description of a MATRON of a 100 bedded multi-speciality hospital.
3. Highlight the various non-financial motivation tools used in Hospitals to motivate
class IV Employees.
4. What do you mean by Conflict Management ? Suggest strategies to resolve conflict amongst Ward Nurses. 15
5. Explain grievance handling procedure in detail. 15
6. Write short notes on any 3 : 15
a) Job specification
b) Maslow’s Need Heirarchy
c) Performance Appraisal
d) Leadership styles
e) Counselling Techniques.
1. Write notes on any two : 20
a) Trade Unions
b) Vicarious Liability
c) The MTP Act (Medical Termination of Pregnancy)
d) Evidence of Doctor as an expert
e) Consents, Types and Necessity
2. Which are the Labour Laws applicable to a Hospital with 50 beds ?
3. Define Workman under the “Workmen’s Compensation Act 1923 and discuss the
benefits available to him and his heirs after his death.
4. What is procedure followed to obtain certificate under : 10
a) The Industrial Employment (Standing Orders) Act 1946.
b) The Bombay Shops and Establishments Act 1950.
5. What is medical negligence ? Give preventive measures to avoid negligence.
6. What is Geneva Declaration ? Explain the Hippocratic Oath. 10
a) Cognizable Offence and Non Cognizable Offence.
b) Private Ltd. Co. & Public Ltd. Co.