Organisation : Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
Exam Name : HSC Exam 2024
Class : Class 12th
Subject : Organisation of Commerce & Management
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MSBSHSE Class 12th Organisation of Commerce Question Paper
Q. 1. (A) Select the correct options and rewrite the sentences :
Related / Similar Question Paper : MSBSHSE Class 12th Book Keeping & Accountancy 2024 Question Paper
(1) ______ was regarded as the father of scientific management.
(a) Henry Fayol
(b) F.W. Taylor
(c) Philip Kotler
(2) Start-up India is an initiative of the_____
(a) RBI
(b) Government of India
(c) World Bank
(3) Door to door service is provided by _____ transport.
(a) Railway
(b) Air
(c) Road
(4) For economic growth and National Security _____ stability is required
(a) Political
(b) Social
(c) Economic
(5) In India the Consumer Protection Act was initiated in the year _____
(a) 1947
(b) 1989
(c) 1986
(B) State whether the following statements are true or false :
(1) Co-operation is not necessary for smooth flow of organizational activities.
(2) Current Account is opened by salaried persons.
(3) With the help of outsourcing company we can focus on the core areas.
(4) The seller has to recognize the rights of consumer.
(5) The term market is derived from the Latin word “mercatus.”
(C) Find the odd one :
(1) Selecting, training, co-ordinating, placing.
(2) NABARD, RBI, SIDBI, EXIM
(3) Debit card, Credit card, Aadhar card, ATM card
(4) Job security, Health and safety measures, Good working condition, Reasonable profit.
(5) Price, People, Promotion, Product
Q. 2. Explain the following terms / concepts (Any FOUR) :
(1) Principle of Discipline
(2) Communication
(3) Business ethics
(4) Corporate Social Responsibility (CSR)
(5) Right to choose
(6) Market
Q. 3. Study the following case / situation and express your opinion [6] (Any TWO) :
(1) In XYZ company, Mr. Lele gives instructions to the employees working under him, provides guidance and motivates them for their best performance. On the other hand Mr. Sayyad takes effort to harmonize the work done by the employees of different departments while achieving organizational goals. Mr. Desai is looking after the arrangement of required resources to the business organization.
Mention the name of employee engaged in following functions :
(i) Organising
(ii) Directing
(iii) Co-ordinating
(2) Mr. Ashok visited a shop to buy a pair of shoes of Rs.700. The salesman forced him to buy a pair of bigger size shoes of ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite of availability of stock.
In above case:-
(i) Which right has been violated?
(ii) Is Mr. Ashok a buyer or an ultimate consumer?
(iii) Where can Mr. Ashok file his complaint?
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