Name of the University : Alagappa University
Degree : M.B.A
Department : Airline and Airport Management
Subject Code/Name : Management Practices
Document Type : Model Question Papers
Website : alagappauniversity.ac.in
Download Model/Sample Question Paper : Nov 2011 : https://www.pdfquestion.in/uploads/alagappauniversity.ac.in/4220.-1-M.B.A.%28A%20&%20AM%29.pdf
Alagappa Airport Management Question Paper
M.B.A. DEGREE EXAMINATION, NOVEMBER 2011
Part A (10 × 2 = 20)
Answer all the questions.
MANAGEMENT PRACTICES
1. What is global management-
2. List out various external environment.
3. Define ‘strategies’.
Related : Alagappa University Principles Of Hospital Management M.B.A Model Question Paper : www.pdfquestion.in/4276.html
4. State any two purpose of planning.
5. Draw organisational structure of a company.
6. Define ‘Authority’.
7. What is motivation-
8. Define leadership.
9. What is BEP-
10. Define ‘Six Sigma’.
11. (a) Explain the basis of global management.
(b) Write a note on social responsibility.
12. (a) Explain planning premises.
(b) Explain the steps involved in decision making.
13. (a) Discuss the limitations of staff authority.
Or
(b) Explain any four types of departmentation.
14. (a) State various styles of leadership.
Or
(b) List out the importance of communication.
15. (a) Explain emerging control techniques.
Or
(b) Write a note on global controlling.
16. (a) Discuss the evolution of management thought.
Or
(b) Give short note on :
(i) Strategies
(ii) Policies
(iii) Objectives.
17. (a) Explain the importance of organisational culture for effective organizing.
Or
(b) Discuss the merits and demerits of group decision making.
18. (a) Explain the process of controlling.
Or
(b) Discuss the emerging practices in management.
EXECUTIVE COMMUNICATION
M.B.A. DEGREE EXAMINATION, NOVEMBER 2011
Airline and Airport Management
Part A (10 × 2 = 20)
1. What is Effective communication-
2. What are the objectives of management-
3. What is business correspondence-
4. What is customer complaint letter-
5. What is short report-
6. What are the objectives of report writing-
7. What is verbal communication-
8. What is meeting-
9. What is minutes-
10. What is agenda-
Part B (5 × 5 = 25)
Answer all questions.
11. (a) What are the various types of communication-
Or
(b) What are the principles of effective communication-
12. (a) Explain the significance of personalised standard letter.
Or
(b) What are the merits of sales letter-
13. (a) Distinguish between technical report and research report.
Or
(b) Write a merit of long report.
14. (a) Explain the significance of Dyadic communication.
Or
(b) What are the advantages of telephonic conversation-
15. (a) What are the procedure to be followed while conducting an official meeting-
Or
(b) Explain the objectives of face to face communication.
Part C (3 × 10 = 30)
Answer all questions.
16. (a) Write the advantages of writing sales letter.
Or
(b) Explain the significance of writing enquiries.
17. (a) What are the merits of audio-visual communication-
Or
(b) What are the benefits of non-verbal communication-
18. (a) What are the procedures for conducting seminars and conference-
Or
(b) Explain the procedure of Regulating speech.
ORGANIZATIONAL BEHAVIOUR
M.B.A. DEGREE EXAMINATION,
NOVEMBER 2011
Airline and Airport Management
Answer all questions.
1. State the Trait Theory.
2. What are the determinants of personality-
3. Define ‘‘Management Ethics’’.
4. What do you mean by Perception-
5. What is ‘‘Work-Life Balance’’-
6. What are the levels of conflict-
7. What are planned changes-
8. What is Impression Management-
9. Give any two examples for homogenous national culture.
10. Why do we need to study about cultural diversity in O.B-
Part B (5 × 5 = 25)
Answer all questions.
11. (a) Explain the management functions that are relevant to organizational Behaviour.
Or
(b) Explain the Psycho-Analytical view of personality.
12. (a) Explain the components of a value system.
Or
(b) Explain the various factors that influence perception.
13. (a) Describe the positive effects of stress in organizations.
Or
(b) Differentiate between Team and Group Behaviour.
14. (a) Describe the various approaches in managing unplanned changes.
Or
(b) Explain the process of sustaining cultural values.
15. (a) Analyze the cultural differences between any two countries of your choice.
Or
(b) Analyze the various cultural differences in India and it’s impact on Airline business.
Part C (3 × 10 = 30)
Answer all questions.
16. (a) Describe the evolution of the study of organizational behaviour.
Or
(b) Explain the methods of assessing personality while recruiting airline crew.
17. (a) Explain the triangular relationship between Attitude, values and Life style.
Or
(b) Describe the various conflic resolution strategies adopted by Airline, companies.
18. (a) Explain the various Interventions of Organizational Development of Airports.
Or
(b) Explain the dynamics of organizational culture.