Name of the Organisation : Department of Post University Education, Karnataka
Exam : I PUC Retail Business Exam
Subject : Retail Business
Document Type : Model Question Paper
Website : https://pue.karnataka.gov.in
Karnataka I PUC Retail Business Model Question Paper
Department of Post University Education, Karnataka Retail Business Model Question Paper I PUC for the year 2021-22.
Related / Similar Question Paper : Karnataka I PUC Information Technology Model Question Paper 2021-22
Karnataka I PUC Retail Business Model Questions
PART-A
I. Four alternatives are given for each of the following question/incomplete statements.
Choose the correct alternative answer and write complete answer along with its question number and alphabet.
1. The goods which are purchased without any planning or search effort are called as,
a. Emergency goods
b. Impulse goods
c. Shopping goods
c. Specialty goods
2. Advertisement through speakers belongs to
a. Broadcast media
b. Print media
c. Outdoor media
d. None of the above
3.In the men apparel the following subclass does not exit.
a. Skirts
b.Shirts, Pants
c. Pajama
d. Kurta
4.The store must offer a positive ambience to the,
a. Customer
b. Store
c. Design
d. Executive
5. Provide customer support is example of
a. CRM
b. Sales
c. HRM area
d. Financial management
6. The Computer monitor should be placed from the user is
a.10-20 inches
b.15-25 inches
c.18-30 inches
d.25-40 inches
7. Signs and symptoms includes,
a. Swelling
b. Tingling
c. Redness
d. all of the above
8. The main types of formal communication within a business
a. Downward
b. Lateral
c. Diagonal
d. None of the above
9. Informal communication involves,
a. Smiling
b. Gesticulation
c. none of the above
c. Both the above
10. Communication flows from an organization would need for
a. Exchange information
b.Exchange options
c. Making plans and proposals
d.All of the above
PART -B
II. Answer any “TEN” of the following questions.
11. What is Organized Retail?
12. What is E-Shopping?
13. Menction the types of Labeling.
14. What is Place Mix?
15.What are the Rights of Merchandising?
16. What are basic duties of merchandising?
17.What Setting are the 5 Senses to Target market?
18. What is Grid Layout?
19.What is Goal?
20. Who is Retail Trainee Associate?
21. What is CRM?
22. What is Customer Retention?
23. List the Four-step system to deliver excellent customer service.
24. What is Personal Grooming?
25. What is Business Communication?
PART -C
III. Answer any “SIX” of the following questions
26. What are the essential requirements of Retailer?
27. What are the objectives of Branding?
29. What are the objectives of sales promotion?
30. What are the Factors affecting the merchandising functions?
31. What are the objectives of store design?
32. What are the importance of Personal Selling?
33. List the Four key customer retention strategies.
34. What are the responsibilities as a worker?
35. What are the Occupational hazards?
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