Name of the College : Valliammai Engineering College
Subject : Total Quality Management
Website : valliammai.co.in
Document Type : Question Bank
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QUESTION BANK : https://www.pdfquestion.in/uploads/valliammai.co.in/385-Total%20Quality%20Managenment.pdf
Valliammai Total Quality Management Question Paper
UNIT I
INTRODUCTION
PART-A
1. Define Quality.
2. What are the dimensions of quality?
3. Write the equation that would quantify quality.
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4. What are the essential steps of quality planning?
5. Write down the Juan’s quality planning.
6. What is the cost of quality?
7. List out the different quality costs.
8. Distinguish between appraisal and failure costs.
9. What are prevention costs?
10. What is hidden cost?
11. Write down the objectives of quality cost evaluation.
12. Define TQM & TQM frame.
13. Write down the basic concepts of TQM.
14. What are the popular awards for quality?
15. List out the Indian companies which won Deming award.
16. Who are qualities Gurus?
17. Define leadership. What are the principles of leadership?
18. What is quality council?
19. What are the duties of quality council?
20. What is quality statement? Give example for each.
PART-B
1. Write down the dimensions of quality and service quality with example.
2. Explain Deming’s 14 points for improving quality, productivity and competitiveness.
3. What is the consumer perception on quality? Explain quality planning?
4. Explain the cost of quality in detail.
5. Discuss about the basic concepts and principles of TQM?
6. Explain TQM and Juran’s ten steps to quality improvement.
7. What are the barriers for TQM implementation?
8. What is the role of senior management?
9. Describe the steps involved in strategic planning.
10. Enumerate the duties of quality council.
UNIT II
TQM PRINCIPLES
PART-A
1. Draw a TQM framework.
2. Why are customer complaints important?
3. What is customer satisfaction?
4. Distinguish between Internal and External customers?
5. List out the customer prescription of quality
6. Why is customer retention important?
7. What is meant by motivation?
8. Write down the need for empowerment? What are the benefits?
9. Why is teamwork required?
10. What is the role of team leader?
11. What is the role facilitator?
12. Distinguish between Kaizen and Kairyo.
13. Write about recognition and reward.
14. Why is performance appraisal conducted?
15. Write about management involvement.
16. Write about employee involvement.
17. What is performance measure?
18. What is Juran’s Trilogy?
19. What is PDSA cycle?
20. Write about 5S
PART-B
1. Explain the Customer satisfaction and Customer complaints in detail.
2. Explain Service quality and Customer retention in detail.
3. Describe employee involvement and empowerment.
4. Why “performance appraisal” and “recognition and reward” are needed?
5. What are the various teams? Explain.
6. Explain the role and responsibility of tem leader and facilitator.
7. Explain Juran’s Trilogy.
8. Explain: i. 5S concept ii. Kaizen iii. Supplier selection iv. Relationship development
9. Describe the performance measure in detail.
10. Describe the Maslow’s need hierarchy theory and Herzberg’s two factor theory for motivation.
UNIT III
TQM TOOLS & TECHNIQUES I
PART-A
1. List out the Seven Tools of quality.
2. What is Pareto diagram?
3. Draw a Cause and Effect diagram.
4. Draw the sample diagrams for the following: i. Graph ii. Histogram iii. Scatter diagram iv. Check sheet
5. Define: Mean, Median and Mode.
6. Define: Range and Standard deviation.
7. What are the measures of central tendency and dispersion?
8. What do you mean by population and sample? 9. What is control chart?
10. What is called control chart for variables?
11. What is called control chart for attributes?
12. Distinguish between defect and defective?
13. Write down Control limits for i. P chart ii. np chart iii.c chart & iv.u chart
14. Define Benchmarking.
15. What is FMEA? 16. Define process capability
17. What is process capability index?
18. Write down the steps for calculating the process capability index
19. What is six sigma?
20. What are the new seven management tools of quality?
PART-B
1. Explain the seven tools of quality
2. How the pareto analysis done? explain with example
3. How is cause and effect diagram constructed? Discuss in detail with a case study.
4. Discuss the properties of normal curve. And what are the measures of cental tendency and dispersion?
5. Describe the control charts for variable and attributes.
6. Describe the control charts for defects or non-conformities
7. Describe the process capability analysis concept of six – sigma.
8. Discuss about the new seven management tools of quality.
9. Draw the general structure of house of quality and indicate the constituents.
10. Explain Benchmarking with example.