Name of the College : Noorul Islam College of Engineering
University : Anna University
Degree : M.E
Department : Computer Science and Engineering
Subject Code/Name : CS 1632 – Software Quality Assurance
Document Type : Question Bank
Website : niceindia.com
Download Model/Sample Question Paper : https://www.pdfquestion.in/uploads/niceindia.com/3104-CS-1632-SOFTWARE-QUALITY-ASSURANCE.pdf
NICE Software Quality Assurance Question Paper
1. Define quality :
Quality is the degree of goodness of a product or service or perceived by the customer. Quality concept is the way business organizations perform their business activities that focuses on two things.
Related : Noorul Islam College of Engineering CS1629 Network Security M.E Question Bank : www.pdfquestion.in/3107.html
2. What is quality cost? :
The expenditure incurred by the producer, by the user and by the community associated with the product and service quality.
3. What are the building blocks of total quality management? :
Management commitment, customer focus, process focus, continuous improvement, benchmarking, teams, supplier teaming, employee involvement, training of employees, inventory management, communication.
4. What are the 7 QC tools? :
1. Check sheet
2. Graphs
3. Histograms
4. Pareto charts
5. Cause and effect diagrams
6. Scatter charts
7. Control charts
5. What is business process reengineering? :
BPR is the search for, and the implementation of, radical change in business process to achieve breakthrough results Define Quality Function Deployment.
6. Define Quality Function Deployment :
QFD is a systematic and structured planning tool which is used to convert the voice of the customer into appropriate requirements.
7. Define six sigma :
Six sigma is a highly disciplined process that helps the enterprise to focus on developing and delivering new perfect products and services.
8. What are the uses of arrow diagram? :
Arrow diagrams help in scheduling the activities so that any project can be completed in the best possible way. It will provide a time sequential action plan for all the tasks that are to be carried out in a project.
9. What are the different dimensions of quality? :
Performance, features, reliability, conformance, durability, serviceability, aesthetics, perceived quality and reputation, response.
10. What is external failure? :
Costs of correction methods adopted to meet quality standards after reaching the customers.
11. What are the uses of control charts? :.
1. Monitoring the process.
2. Identifying the state of statistical control
3. Finding the reasons for out of control.
4. finding out of mean and variation
5. identifying the randomly occurring variations
12. Steps involved in the bench marking process :
Decide the function to be benchmarked, look into and understand the current performance, plan, study the other players in the market, learn from the data that you have collected, implement the findings.
13. What is statistical process control? :
Statistical process control procedures are designed to divert attention from individual data and focus on the system as a whole. SPC is used to measure and control the degree of variation in material, service, process and product.
14. Define TQM :
Total quality management is customer oriented management philosophy and strategy. It is centered on quality so as to result in customer delight.
15. What is quality planning? :
Quality planning refers to the activities that establish the objectives and requirements for quality.
16. What is quality improvement? :
QM aims at attaining unprecedented levels of performance which are significantly better than the past level.
17. What is quality management? :
Quality management comprises all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as other quality planning, quality control, etc.
18. What are the benefits of QFD? :
1. Reduces product development time
2. Reduce engineering costs
3. Reduces the time to market.
4. Improves design quality
5. Improves customer satisfaction.
6. Reduce quality costs. etc.
19. What is internal benchmarking>? :
Internal benchmarking compares best practices followed in different departments with in a company instead of looking other companies.
20. What are the four p’s focused on effective software project management? :
1. People,
2. Product,
3. Process,
4. Project